A(i)LWAYSON
The practice growth engine

Your software is made to manage schedules.hendrick partners to grow your practice.

Others are software with AI added for relevance. Hendrick is a custom AI practice growth solution — always on, always learning, built to adapt at the speed of AI.

The problem

Your tools have a ceiling.
AI doesn't.

Managing patients and growing a practice are two different things. Most tools do the first. hendrick does both — and uses AI to make the second something your current stack was never built to do.

0%
Calls still going unanswered
29% of practice calls go unanswered. After hours, at lunch, during procedures — every missed call is a patient choosing somewhere else.
0%
Dormant patients, dormant revenue
62% of patients who haven't been seen in over a year never hear from the practice again — a recoverable revenue pool sitting idle.
3–5
Procedures left on the table
3–5 procedure conversations missed every week — patients who came in for one thing and were never made aware of a related treatment option.
Billing gaps no one is catching
When what's performed and what's billed don't match, revenue walks out the door. Without AI cross-referencing the two, no one knows it's happening.
What you have — four vendors, zero shared intelligence
SchedulingMessagingReputationPatient portal

None of these tools share data, learn from each other, or tell you what to do next.

hendrick closes every one of those gaps — working alongside what you have, or replacing it entirely, at no additional cost.

What makes us different
Built with the power of AI.So your practice can grow at the speed of AI.
A(i)LWAYSON
The practice growth engine
01
01
Custom-built to you
Built to your call flows, providers, and specialty — and smarter every day.
Always learning
02
02
Procedure-aware
Books ENT + Audiology back-to-back in one call. No one else does this.
Specialty-trained
03
03
A partner, not a vendor
We keep your AI current and your strategy ahead. Never behind.
Ongoing partnership
04
04
Live in weeks
Live in 30–45 days. Test it before you commit. Evolves as you grow.
Built to scale

Decades of surgical insight,
built into every solution.

Most healthcare AI was built by tech companies who learned the industry later. Hendrick was built the other way around — decades inside surgical practices, now deployed through AI. That's not a feature gap. It's a structural advantage that compounds over time.

Every other solution
Software with AI bolted on
One generic script for thousands
Single-provider scheduling
Deploy and disappear
Hendrick AI
Custom AI, built from the ground up
Built for your practice alone
Multi-provider, multi-specialty booking
A partner that evolves with you

A(i)lways On
Growth Engine Architecture

Every layer is intelligent — open any layer for its individual components

01
Layer 01Patient Communication
The ongoing connection between patient and practice.
AI Intelligence
Segment-aware messagingTargets patients by appointment type, provider, and practice-defined segments for more relevant outreach.
No-show predictionScores patients most likely to miss and triggers proactive re-engagement before the slot is lost.
Response optimizationLearns which message types, timing, and channels drive the highest patient response rates.
Communication dashboardDelivery, response, and confirmation rates — with recommendations to improve each.
  • ·Two-way SMS — patients can text, confirm, and reply
  • ·Appointment reminders and confirmations
  • ·Digital intake and pre-visit forms — web, text, or mobile
  • ·Recall sequences — condition and time-based
  • ·Online self-scheduling and booking links
  • ·Rescheduling and cancellation handling
  • ·Insurance eligibility verification
  • ·Missed-call text-back — instant automated response
  • ·Post-visit follow-up sequences
Every conversation becomes an opportunity to grow
02
Layer 02Practice Growth
Revenue recovered, reputation built, procedures activated.
AI Intelligence
Reactivation scoringRanks dormant patients by procedure conversion probability and sequences the highest-value first.
Market intelligenceCompetitor review velocity, local search trends, and procedure demand in your market.
Growth recommendationsTells you what to do next, not just what happened — actionable, ranked, and practice-specific.
Revenue growth dashboardProcedures added, revenue attributed, reactivations converted — live and weekly.
  • ·Dormant patient reactivation — 12+ month campaigns
  • ·Reputation management — post-visit review outreach
  • ·Procedure awareness SMS — visit-triggered specialty sequences
  • ·Targeted broadcast campaigns — procedure and seasonal promotions
  • ·Revenue attribution per campaign and channel
And it all begins the moment a patient calls
03
Layer 03AI Phone System
Every call answered. Every patient captured.
AI Intelligence
Conversion failure detectionFlags call types and moments where patients drop — before it becomes a pattern.
Caller recognitionDistinguishes new, returning, and reactivating patients and responds accordingly.
Adaptive practice intelligenceEvery call makes it smarter about your practice, your specialty, and your patients.
Live call dashboardCalls answered, booked, missed, and converted in real time — attributed to revenue.
  • ·AI voice agent, 24/7/365 — never dark
  • ·Multi-provider, multi-specialty booking in one call
  • ·New patient intake during the call — no follow-up forms required
  • ·After-hours and overflow call coverage
  • ·Procedure inquiry detection — identifies and routes specialty interest
  • ·Sentiment detection — flags frustrated or at-risk callers in real time
  • ·Multi-location routing — intelligently routes across providers and sites
The intelligence layer, live

Watch your practice grow — in real time.

Not activity metrics — revenue metrics. Every call captured, appointment booked, patient reactivated, and procedure attributed, in one live view.

HAI Growth DashboardLive
Calls answeredCapture
0
100% · 24/7 · 365
Appointments bookedCapture
0
vs. prior period
Patients reactivatedGrow
0
dormant 12+ months
Added Procedures
New procedures the system drove this period
0
procedures added
$0
attributed this period
Each new procedure: $9,000 attributed
Live activity
AI Voice Agent booked ENT + Audiology back-to-back in one call
Capture · 2m ago
Reactivated patient — last seen 14 months ago
Grow · 11m ago
New 5★ review captured at peak post-visit sentiment
Intelligence · 23m ago
After-hours call answered & appointment confirmed
Capture · 38m ago
Procedure-awareness SMS delivered (chronic sinus)
Grow · 1h ago
Illustrative demo · sample datahendrick · always on
Our Team

Built by a team that's
done this before.

Our development team has built and shipped AI platforms across multiple regulated markets in healthcare — environments where compliance and reliability are never optional.

200+

Specialized in healthcare AI, with over 200 deployments in regulated industries.

Fully HIPAA Compliant

Built to protect patient health information from day one — security and compliance baked into the architecture.

Integrates with every EHR

Connects with all major and mid-level EHR systems — no rip-and-replace, no disruption to how your practice runs.

The economics

Four vendors' worth of cost.
One system's worth of intelligence.

Most practices are already paying for a fragmented stack that doesn't talk to itself. Here's the math a 50-provider group is likely running today.

What the current stack costs — estimated at 50 providers
Scheduling & intake
Enterprise scheduling and patient registration
~$15,000–25,000/mo
Patient messaging
Two-way SMS and reminders — $200–300/provider/mo
~$10,000–15,000/mo
Reputation management
Post-visit review outreach — $89–109/provider/mo
~$4,500–5,500/mo
Estimated total — fragmented stack$29,500–45,500/mo
vs
hendrick — one system, every layer

All layers. One vendor. AI across every touchpoint. Start with Phase 1 — replacing and upgrading the stack you already pay for.

Pricing is custom to your practice — we aim to keep your investment at or near what you spend today, and deliver measurably more.

Let's talk →
On the horizon
AI billing intelligence — performed vs. billed reconciliation
Pre-registration module
Cross-location growth dashboard
Ready to see it work

One call.
No pitch. Just results.

We'll walk through your setup, show you exactly what we'd build, and let you hear it work — before you commit to anything. Your financial commitment begins only when you're satisfied.